Help & FAQ
Welcome to the CULTURE TRADITION Help & FAQ page! Here, we’ve compiled answers to some of the most frequently asked questions to assist you with your shopping experience of our handmade pottery, craft ceramics, and Moroccan crafts. If you need further assistance, please don’t hesitate to contact us.
General Questions
1. What products do you offer?
We offer a variety of handmade products, including epoxy and wood tables, home decor, and personalized gifts. Each piece is crafted with high-quality materials and attention to detail.
2. How can I contact you?
You can contact us via email at [your email address], by phone at [your phone number], or through our contact form on the Contact Us page.
Ordering & Payment
1. What payment methods do you accept?
We accept payments via PayPal and all major credit cards, including Visa, MasterCard, American Express, and Discover.
2. How do I place an order?
To place an order, browse our handmade pottery and ceramic products, add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, then confirm your order.
3. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once your order has been processed, changes or cancellations may not be possible.
Shipping & Delivery
1. Do you offer free shipping?
Yes, we offer free shipping on all orders, including our handmade pottery and Moroccan crafts.
2. How long will it take to receive my order?
We strive to ship and deliver your order in the shortest possible time. Custom or personalized items may require additional processing time.
3. Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to track your order on our website or the carrier’s website.
Returns & Refunds
1. What is your return policy?
We accept returns within 30 days of receipt for items that are in their original condition and packaging. Custom or personalized items are not eligible for returns unless they arrive damaged or defective. Please refer to our Return and Refund Policy for more details.
2. How do I return an item?
To return an item, contact our customer service team to initiate the return process. Pack the item securely in its original packaging and use a trackable shipping method to send it back to us.
3. When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund within 2-5 business days. You will receive an email confirmation once the refund has been issued. Please note that it may take additional time for the refund to appear on your bank or credit card statement.
Product Information
1. Are your products handmade?
Yes, all our products, including epoxy and wood creations, traditional Moroccan pottery, and custom ceramics, are handmade with care and attention to detail.
2. Can I request a custom order?
Yes, we offer custom orders. Contact us with your requirements, and we will work with you to create a custom piece that meets your specifications.
3. How should I care for my epoxy and wood products?
To care for your epoxy and wood products, avoid exposing them to extreme temperatures, moisture, or direct sunlight. Clean with a soft, damp cloth and avoid using harsh chemicals or abrasive materials.
Need More Help?
If your question is not answered here, please feel free to reach out to us. Our customer service team is here to assist you with any additional questions or concerns about our handmade pottery and Moroccan crafts.
Thank you for choosing CULTURE TRADITION. We appreciate your business and are committed to providing you with excellent service.
Warm regards,
The CULTURE TRADITION Team